General Description
The Level 3 Server Repair Technician is responsible for advanced testing, troubleshooting, diagnosing, and repairing server hardware, including whole-unit systems and complex board-level issues. This role requires deeper technical competency than Levels 1-2, including Linux command-line familiarity, understanding of schematics, and the ability to contribute to process improvements.

Daily Responsibilities - 90%

Inspect, test, and diagnose servers to identify hardware failures.
Replace defective parts as needed, including advanced server components.
Conduct and analyze server stress tests to validate system performance.
Document all symptoms, diagnostics, test results, and part replacements in the shop-floor tool.
Collaborate cross-functionally with:
Motherboard repair
Motherboard testing
QC
Whole-unit repair
Inspections teams
Provide backup support for QC, inspection, whole-unit repair, and motherboard testing.
Maintain proper tracking and usage of parts consumption.
Perform additional duties as assigned by leadership.

Team Building & Leadership - 10%
Maintain and foster a positive, collaborative work environment.
Work effectively with warehouse, shipping, receiving, and other internal teams.
Follow established processes for system and parts management.

Required Skills & Technical Knowledge
Strong understanding of server architecture and component functionality.
Ability to assemble complete servers and verify operational readiness.
Ability to run and interpret diagnostic tools and analyze error codes.
Knowledge of basic networking architecture and common server error patterns.
Familiarity with Linux commands and ability to use terminal tools.
Understanding of the end-to-end server repair process, including whole-unit repair.
Ability to contribute insights for process improvement.
Preferably able to read and interpret schematics and collaborate with MB repair teams.

Education & Experience

Associate's degree or equivalent; technical certifications in server hardware or architecture preferred.
Experience troubleshooting and diagnosing servers, using shop-floor tools, spreadsheets, email, and ticketing systems.
Experience replacing hardware components and configuring servers.
Industry preference: Previous experience in PC/server repair environments.

Personal & Professional Competencies

Strong problem-solving motivation and continuous learning mindset.
Ability to troubleshoot complex errors and contribute advanced knowledge for diagnosis.
Good verbal and written communication skills for accurate documentation.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.